Complaints & Dispute Resolution Procedure
If you have a concern about CryptoCasinoi content or operations, or want our help with a dispute with an operator, this page explains what to do.
Last updated: · Reviewed by CryptoCasinoi Editorial Team
1. Complaints about the site
For concerns about content, ethics or editorial process, email [email protected] directly. We respond within 48 hours. For unresolved situations, we can refer to an independent press ethics council.
2. Disputes with operators
If you have a dispute with an operator, try these in order:
- Get a case number via the operator's live support.
- Post on independent mediation forums like AskGamblers, Casinomeister or ThePogg.
- File an official complaint with the operator's licensing body (Curaçao GCB, Anjouan Gaming, MGA).
- If you are in the UK, contact the UK Gambling Commission ADR (Alternative Dispute Resolution).
3. How we help
We document complaints and, if we identify a systemic issue, we add a note on the operator's review page. Repeated complaints can move an operator to our blacklist.
4. Response times
Site-related: 48 hours. Operator tips: 24 hours. Referral to official regulatory submission: 12 hours.
